Return & Refund Policy

Last Updated: September 28, 2026

At ROLZOR, your satisfaction is our first priority. ❤️ We want you to feel confident every time you shop with us. If you have an issue with your order, our support team is here to help.

1. Return Eligibility

We accept eligible return requests within 7 days of delivery.

To qualify for a return, the product must:

• Be unused and in its original condition.
• Be returned with the original packaging, accessories, and tags.
• Not show signs of wear, damage, or misuse.
• Include the original order information or order number.

For safety reasons, skates or other sports equipment that have been used, worn outdoors, or show signs of use may not be eligible for return, unless the item is defective or incorrect.

2. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please provide:

• Your order number.
• Clear photos of the product.
• Photos of the packaging.
• A short video showing the issue, if necessary.

After reviewing your claim, we may offer a replacement, refund, or another appropriate solution.

3. Wrong Item Received

If you receive an item different from what you ordered, please contact us within 7 days of delivery.

After verification, we will arrange an appropriate solution, which may include a replacement or refund.

4. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed through the applicable original payment method.

The time required for the refund to appear in your account may depend on your bank or payment provider.

5. Return Shipping

If the return is due to a defective, damaged, or incorrect product, ROLZOR will review the issue and may cover the applicable return shipping costs.

For returns due to change of mind, incorrect size, or other customer preference, return shipping costs may be the customer's responsibility.

6. Non-Returnable Items

The following may not be eligible for return:

• Products that have been used or worn.
• Products damaged through misuse or improper handling.
• Products without their original packaging where the packaging is required for the return.
• Products returned after the applicable return period.
• Items specifically identified as final sale or non-returnable.

This does not affect any mandatory consumer rights that may apply under applicable law.

7. Exchanges

If you need a different size or replacement item, please contact our support team. Exchanges are subject to product availability.

8. How to Request a Return

To request a return, contact us with:

Order Number:
Customer Name:
Reason for Return:
Photos/Videos (if applicable):

Email: [rolzorsports@gmail.com]

Our team will review your request and provide the next steps.

9. Important Notice

Please do not send a product back without contacting us first. Unauthorized returns may not be processed.

ROLZOR reserves the right to inspect returned products and determine eligibility in accordance with this policy and applicable law.

❤️ Our Promise

You’re our first priority. We’re committed to providing quality products, reliable service, and genuine customer support. If something goes wrong with your order, contact us and we'll do our best to help.

ROLZOR — Move Beyond Limits. 🖤💛